Terms and Conditions
My terms and conditions are set out below. I value providing a personal service and understand what an important purchase your artwork will be. If you have any queries about purchasing an original, or are unsure how the terms and conditions may apply to your order, please don’t hesitate to contact me.
Delivery and shipping
Delivery is usually by PostNL within the Netherlands and PostNL International for international shippings. Your order is usually dispatched within 2-3 working days and custom order within 3-4 weeks. But it may take up to 2 weeks to arrive at your address. Note that international customs charges are the buyers responsibility.
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number off your box, a description of the damage and its value). Make photos of the damages package and send them to me with the info of your actions on it.
Lost or damaged
It is up to the buyer to purchase insurance/tracking. If the buyer don’t purchase insurance/tracking and an item is lost or damaged then it’s the buyers responsibility. I will not refund or replace an item if insurance has not been purchased. Please check if your address is correct so that the purchased item can be send to the right address. I will not be held responsible and cannot refund or send a replacement.
This shop does not collect any personal information other than that entered by those purchasing products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party.